OnFinality Announces Blockchain Community Support AI Agent – Private Beta Now Open
Enhance blockchain community management with OnFinality’s AI Assistant. Automate support, answer on-chain questions, join the private beta.
Table of Contents
Introduction
OnFinality is excited to announce its Blockchain Community AI Agent is now in private beta. Built in collaboration with SubQuery, this AI Assistant combines OnFinality’s infrastructure with SubQuery’s powerful data indexing capabilities, enabling projects to streamline blockchain community management while providing accurate, real-time answers to on-chain questions.
AI-Powered Support Built for Web3 Communities
Running a blockchain community isn’t easy - questions can range from basic docs to complex questions about on-chain setup. OnFinality’s Community AI Agent helps by delivering instant, accurate answers using live blockchain data combined with AI-powered knowledge.
The Agent integrates seamlessly into Discord, Telegram, or internal tools, providing a scalable solution for community support while allowing teams to focus on growth and development.
By combining the AI support capabilities with SubQuery GraphQL Agent access, teams can query indexed blockchain data in natural language, creating a highly intelligent and interactive community experience.
Key Features of OnFinality’s AI Support Agent
OnFinality’s AI Agent is designed to supercharge your community by taking on the heavy lifting of support. Instead of your team spending hours answering repetitive or technical questions, our AI Agent provides instant, reliable, tailored responses.
Real-Time On-Chain Insights
Community members expect answers right away - whether it’s about staking, network operations, DeFi, or token analytics. With the ability to autonomously query and understand on-chain data, the agent delivers accurate guidance instantly, keeping users engaged and confident.
Custom Knowledge Base
Every project is unique. By connecting your own docs, FAQs, and guides, you ensure your community gets answers that are tailored to your ecosystem - not generic responses.
Seamless Cross-Channel Deployment
Your users are everywhere - Discord, Telegram, and on your website. The agent meets them where they are, creating a consistent support experience across all your channels.
Scalable Engagement
As your community grows, questions multiply. The agent scales effortlessly, reducing the load on your team while making sure every member gets the help they need.
Grow your Web3 Community Effortlessly
Managing a fast-growing blockchain community takes time and resources. Members expect quick, accurate answers, but relying solely on moderators or developers can slow things down. OnFinality’s AI Support Agent makes it simple to scale engagement without adding extra workload.
- Enhanced Community Support Deliver instant, accurate answers to keep members engaged and supported around the clock.
- Time-Saving Automation Free up your moderators and developers by eliminating repetitive support tasks.
- Tailored to Your Project Customize responses with your own docs, FAQs, and guides so every answer feels on-brand and relevant.
Strong communities are the foundation of every successful Web3 project. Responsive engagement drives long-term adoption, while AI can help reduce friction for new users.
By integrating SubQuery’s powerful indexing with OnFinality’s AI Agent, you give your community authoritative, real-time blockchain insights that scale with your growth.
Common Questions
What is OnFinality’s AI Support Agent?
It’s an AI-powered support tool that delivers instant, accurate answers to community questions using live blockchain data and your own documentation.
Who can use it?
Any blockchain project or community - whether you’re running a DeFi protocol, blockchain network, NFT marketplace, or a growing DAO.
Does it only work with certain blockchains?
No. It supports all blockchain networks, so you can provide on-chain insights across multiple ecosystems.
How does it know what to answer?
It combines real-time blockchain data with your connected knowledge base (docs, FAQs, guides) to provide reliable responses tailored to your project - only answering questions relevant to its training.
Will it scale as my community grows?
Yes. The agent is designed to handle large volumes of questions without increasing the workload on your team.
Is it easy to set up?
Absolutely. You can deploy it across Discord, Telegram, or your own website in just a few steps.
Request Early Access
OnFinality is now offering early access to the private beta of the Community AI Agent.
Early adopters of the beta will gain a head start in building highly responsive and intelligent Web3 communities.
Final Thoughts
The OnFinality Community AI Agent, created alongside SubQuery, represents a significant step forward in blockchain community management. By combining AI intelligence with indexed blockchain data, projects can deliver faster, more accurate support, improve community engagement, and scale effortlessly.
Teams interested in piloting this AI Agent can request access here
https://onfinality.io/en/contact-us
About OnFinality
OnFinality is a blockchain infrastructure platform that saves web3 builders time and makes their lives easier. OnFinality delivers scalable API endpoints, nodes, AI Agents, and indexers for the biggest blockchain networks and empowers developers to automatically test, deploy, scale and monitor their own blockchain nodes in minutes.
To date, OnFinality has served hundreds of billions of RPC requests, supports over 125 networks including Avalanche, BNB Chain, Cosmos, Polkadot, Ethereum, and Polygon, and is continuously expanding these mission-critical services so developers can build the decentralised future, faster!